A lot of personal data is entered and exchanged on a platform like camping.care. In this document, we would like to give you a complete overview of all the personal data we process and how we do this.
PERSONAL DATA THAT ARE PROCESSED
Camping.care may process personal data about you because you use Camping.care’s services, and/or because you provide it to Camping.care yourself when completing a contact form on the website. Camping.care may process the following personal data:
– Your first and last name
– Your company name
– Your password
– Your e-mail address
– Your IP address
In addition to the above data, we may also process data about your campsite if it is entered. This may include general campsite information, photos, accommodation, reservations and invoices.
We also manage guest data within camping.care. The campsite itself decides what data it wishes to keep on its guests.
WHY CAMPING.CARE NEEDS DATA
Camping.care processes your personal data to be able to contact you by telephone if you so request, and/or to be able to contact you in writing (by e-mail and/or post) if you unexpectedly cannot be reached by telephone.
In addition, Camping.care may use your personal data in the execution of a contract of assignment concluded with you, usually consisting of legal services.
The data you collect from your guests is used to enable reservations and invoicing within camping.care.
HOW LONG CAMPING.CARE KEEPS DATACamping.care will not keep your personal data longer than strictly necessary to fulfil the purposes for which your data is collected. Your data will not be kept for longer than one year if no agreement is concluded with you.
Data of your guests is not deleted by us, you can delete it yourself if you are logged into Camping.care. It is the responsibility of the campsite to delete this data if desired.
SHARING WITH OTHERS
Camping.care only shares your personal data with third parties if this is necessary to execute an agreement with you, or to comply with a legal obligation. We may share your public data, such as park information, accommodations, prices and photos with partner websites so they can include your campsite in their search results.Through our channel manager you can see exactly which websites your data is shared with, you can also disable these channels here.
GUEST DATA, TURNOVER OR RESERVATIONS
Your guest data can be included in our system in various ways. For example, you can manually add a guest to our system or the guest can register themselves via an online booking form.
We will never share details of your guests, turnover or reservations with others unless it is necessary for the operation of the system. In that case, we will forward as little data as possible to another party. For example, we will forward an invoice number and the amount to a payment processor so that IDeal payments are possible.
We may use your data anonymously for benchmarking purposes. For example, we can indicate whether your occupancy rate is higher or lower than that of other campsites.
PAYMENT PROCESSORS MOLLIE / STRIPE / WORLDLINE
These are payment processors to whom we transfer data to enable payments via our platform. This only happens if you yourself have activated these services on our platform.
CHANNEL MANAGEROur channel manager allows us to share data about your campsite with other platforms. For example, you can make prices and availability available to Booking.com so that people can also make reservations via that website.
You always have control over which channel managers are on or off. An up-to-date overview of all channels we offer can be found in camping.care under settings -> channel manager.
MAPPING WEBSITE TRAFFIC
General visit data is recorded on the Camping.care website, including the IP address of your computer and the time of retrieval and data sent by your browser. This data is used for analyses of visit and click behaviour on the website. Camping.care uses this information to improve the functioning of the website. This data is anonymised as much as possible and is not provided to third parties.
Camping.care uses Google Analytics to track how users use the website and how effective the Adwords ads on Google search result pages are.
Google uses this information to track how our website is used, to provide reports on the Website to Camping.care and to offer its advertisers information on the effectiveness of their campaigns.
Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. Camping.care has no influence on this.
Camping.care has not given Google permission to use Analytics information obtained via Google for other Google services.
VIEW, AMEND OR DELETE DATA
You have the right to view, correct or delete your personal data. You can always find all data if you are logged in to Camping.care. You can also send a request for inspection, correction or deletion to [email protected]. Camping.care will respond to your request as soon as possible, but within four weeks.
DATA STORAGEWe have securely stored your data within the European Union. This storage (also known as hosting) is hosted by Google Cloud in Belgium.Google Cloud is one of the most secure and advanced hosting providers in the world.
SECURECamping.care takes the protection of your data seriously and takes appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. The Camping.care website uses a reliable SSL Certificate to ensure that your personal data does not fall into the wrong hands.
If you have the impression that your data is not properly secured or there are indications of misuse, or if you would like more information about the security of personal data collected by Camping.care, please contact Camping.care at [email protected]. Camping.care is a website of Camping.care B.V. can be reached as follows:
Inschrijvingsnummer handelsregister Kamer van Koophandel: 58826629
Telefoon:+31 (0)541 24 8011
E-mailadres: [email protected]