📄 Pitchup

Setting up the integration with Pitchup via Qenner

In this article, we explain how to connect your accommodations on Pitchup to Camping Care using Qenner’s channel manager. This integration automatically synchronizes prices and availability.

Important to know beforehand

Before you start the integration, it is essential to be aware of the following conditions:

  • Payments: Qenner does not support payment processing. This is handled through Pitchup or your own payment provider.

  • Synchronization: The integration synchronizes only prices and availability.

  • Extras: Additional options (such as rental items) are not automatically synchronized. These are managed in your Pitchup portal.

  • Content: Text and photos are not transferred. You manage the content of your listings directly in Pitchup.

  • Additional guest rates: These are configured manually by Qenner. Changes to these rates must always be communicated directly to Qenner.

Step-by-Step Guide: How to Connect Your Accommodations

Follow these five steps to set up the connection:

  1. Contact Pitchup: Send an email to enquiries@pitchup.com and let them know you want to connect via Qenner’s channel manager.

  2. Create listings: Pitchup will assist you in creating the listings in their portal.

  3. Notify Qenner: Once the listings are ready on Pitchup, send the completed “Pitchup New Park Form” to support@qenner.com.

  4. Configuration: Qenner will configure the technical connection between the Pitchup listings and your PMS system.

  5. Confirmation: You will receive a confirmation from Qenner as soon as the connection is active.

Please note: It may take up to 48 hours for the initial prices, availability, and calendar data to be fully processed by Pitchup.

Information for the ‘Pitchup New Park Form’

To complete the integration, Qenner needs specific information. Below is where you can find it:

From the Pitchup Partner Portal

  • API Key: Go to the ‘My Details’ section in the Pitchup portal.

  • Pitchup Campsite ID: This number is located in the top-left corner of the dashboard, directly behind your park’s name.

  • Pitchup Pitch ID(s): Go to your accommodation types in Pitchup. Hover your mouse over a pitch type to see the unique ID. Make a note of this for each type you want to link.

From your own PMS (Camping.Care)

  • Accommodation ID & PMS Name: Contact your PMS provider’s support team if you don’t know where to find these technical IDs.

  • Additional guest rates: Use the rates as set up in your own PMS. If you don’t use additional guest rates, leave this field blank on the form.